This Privacy Policy explains what personal information 7game asia collects from players in the Philippines, how that information is used, and the steps taken to keep it secure. By registering an account or using any part of the platform, you agree to the practices described on this page. Please take a few minutes to read through it before you get started.
A clear breakdown of the personal data 7game asia gathers and the purpose behind each category.
When you create an account on 7game asia, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. Without these details, we are unable to open an account or process any transactions on your behalf. We may also ask for a government-issued ID at the verification stage to confirm the accuracy of the information you have provided. All registration data is stored securely and is only accessible to authorised members of the 7game asia team.
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your GCash number, Maya account details, or bank account information. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records including amounts, dates, and payment methods are retained for regulatory compliance and to assist with any disputes or queries you may raise. We are required by applicable anti-money laundering regulations to keep financial records for a minimum period as specified by law. Your payment data is never shared with third parties for marketing or commercial purposes.
We automatically collect information about how you interact with the 7game asia platform, including the pages you visit, the games or betting markets you access, session duration, device type, operating system, and IP address. This data helps us understand how players use the platform so we can improve performance, fix technical issues, and personalise your experience where appropriate. Usage data is also used to detect unusual activity that may indicate fraud, account sharing, or other prohibited conduct. We may use anonymised and aggregated usage data for internal analytics and product development purposes. This type of data does not identify you personally and is handled separately from your account information.
When you contact the 7game asia support team by email or through any in-platform messaging tool, we retain a record of that communication including the content of your messages and any attachments you send. These records are used to resolve your query, improve our support processes, and maintain an accurate history of interactions related to your account. Support communications may be reviewed by our quality assurance team to ensure that service standards are being met. We do not use the content of support messages for marketing purposes without your explicit consent. Records of support interactions are kept for as long as your account remains active and for a reasonable period thereafter.
The 7game asia platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use functional cookies to remember settings such as your preferred language or display options. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some features of the platform.
As part of our Know Your Customer obligations under Philippine regulations, we may request copies of government-issued identification documents, proof of address, or source of funds documentation at various points during your account lifecycle. These documents are used solely for identity verification and compliance purposes and are stored using secure, access-controlled systems. Verification documents are not shared with third parties except where required by law or by the relevant regulatory authority. We retain these documents for the period required by applicable regulations, after which they are securely deleted. If you have questions about the verification process, the FAQ page provides detailed guidance.
Understanding the purposes behind data processing and the limits on who sees your information.
Your personal data is used by 7game asia for the following core purposes: to create and manage your account, to process deposits and withdrawals in Philippine pesos, to verify your identity and age in line with our legal obligations, to detect and prevent fraud or prohibited conduct, and to provide customer support when you need it. We may also use your contact details to send you important account-related notifications such as security alerts, transaction confirmations, or updates to our Terms and Conditions or this Privacy Policy. Where you have given explicit consent, we may send you promotional communications about offers, bonuses, or new features — you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. All data processing activities are carried out on a lawful basis as required by applicable data protection principles.
7game asia does not sell, rent, or trade your personal data to third parties for their own commercial purposes under any circumstances. We may share limited personal data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function and subject to strict confidentiality obligations. We may also disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 7game asia or its users. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection standards. We review our third-party relationships regularly to ensure ongoing compliance.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business needs such as resolving disputes or enforcing our agreements. When data is no longer required for any of these purposes, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the closure of your account, we will process that request in line with our account closure procedure and retain only the data we are legally required to keep. You may contact the support team at any time to ask about the specific retention periods that apply to your account data. Requests relating to your personal data rights are handled promptly and in accordance with applicable data protection principles.
You have meaningful control over the information we hold about you — here is how to exercise it.
You may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe and in a clear, readable format. Contact our support team to submit an access request.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly in your account settings or contact support for assistance.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. Account closure requests are processed through our support team.
Where we process your data based on legitimate interests or for direct marketing purposes, you have the right to object. We will review your objection and cease the relevant processing unless we have compelling legitimate grounds to continue.
To exercise any of your data rights, please contact the 7game asia support team directly by email at [email protected], clearly stating your account details and the specific right you wish to exercise. We aim to acknowledge all data requests within five business days and to resolve them within thirty days, or sooner where possible. If your request is complex or you have submitted multiple requests, we may extend this period and will notify you accordingly. We do not charge a fee for handling data rights requests in ordinary circumstances. If you are unsatisfied with how your request has been handled, you may escalate the matter to the relevant data protection authority in the Philippines.
If anything in this Privacy Policy is unclear, check the FAQ for quick answers or get in touch with the support team directly. Ready to join? Register your account and start playing on 7game asia today.